Terms of service


Last Updated: August 2026

Overview

Welcome to VELVRA.

The terms “VELVRA,” “we,” “us,” and “our” refer to VELVRA and its online store operations.

VELVRA operates this website and makes available its content, products, features, tools, checkout functions, and related services collectively referred to as the “Services.”

Our online store is hosted and supported by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to customers.

These Terms of Service (“Terms”), together with our Refund, Return & Exchange Policy, Privacy Policy, Shipping Policy, and any other policies published on our website, govern your access to and use of the Services.

By accessing our website, browsing our products, placing an order, or otherwise using our Services, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use the Services or place an order with VELVRA.

1. Eligibility & Use of the Services

By using the Services, you confirm that you are legally permitted to enter into transactions in your jurisdiction or that you are using the Services with the authorization of a parent or legal guardian where required.

You agree to provide information that is:

  • Accurate

  • Complete

  • Current

  • Lawful

  • Not misleading or fraudulent

You must not impersonate another person or use payment, contact, or delivery information without authorization.

VELVRA may restrict, suspend, refuse, or terminate access to the Services where we reasonably suspect misuse, fraud, abuse, unlawful activity, or violation of these Terms.

2. Account Responsibility

If you create or use an account, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity conducted through your account unless prohibited by applicable law.

You must notify us promptly if you believe your account has been accessed or used without authorization.

Accounts may not be sold, transferred, assigned, or used for fraudulent purposes.

3. Product Information & Representation

We make reasonable efforts to present our products accurately.

However, customers acknowledge that:

  • Colors may appear differently depending on screen settings, brightness, device type, lighting, or display calibration.

  • Printed textiles may have minor variations in color, positioning, texture, or appearance.

  • Product photography, mockups, lifestyle imagery, and digitally enhanced images may be used for presentation purposes.

  • Product dimensions and measurements may include reasonable manufacturing tolerances.

Minor differences that do not materially affect the functionality or intended use of a product do not automatically constitute a defect.

Product descriptions, specifications, prices, designs, availability, collections, and features may be updated at any time.

VELVRA reserves the right to modify or discontinue products without prior notice.

4. Print-on-Demand Products

VELVRA operates primarily using a print-on-demand manufacturing model.

This means products may be manufactured specifically for the customer after an order is submitted rather than supplied from ready inventory.

By placing an order, you acknowledge and accept that:

  • Production may begin specifically for your order.

  • Once production begins, changes or cancellations may not be possible.

  • Change-of-mind returns may be restricted in accordance with our Refund, Return & Exchange Policy and applicable law.

  • Customers are responsible for checking the selected product, size, design, quantity, and other options before completing checkout.

Our Refund, Return & Exchange Policy forms part of these Terms.

5. Orders

Submitting an order constitutes a request to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that VELVRA has finally accepted the order.

VELVRA may review orders before processing and may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Incorrect pricing

  • Incorrect product information

  • Suspected fraud

  • Payment issues

  • Unavailable production capacity

  • Invalid or incomplete customer information

  • Delivery restrictions

  • Repeated unsuccessful delivery history

  • Abuse of promotions or discount codes

  • Violation of these Terms

  • Circumstances preventing us from fulfilling the order

If we cancel an eligible prepaid order before fulfillment, any amount due for refund will be handled in accordance with the applicable payment and refund procedures.

6. Order Accuracy

You are responsible for reviewing all order information before submitting an order.

This includes:

  • Product

  • Design

  • Size

  • Quantity

  • Add-ons

  • Customer name

  • Phone number

  • Email address

  • Shipping address

  • Payment method

VELVRA is not responsible for errors entered by the customer where the order is produced or delivered according to the information submitted.

Requests to modify an order are not guaranteed and may be refused once production or fulfillment has started.

7. Pricing

Prices displayed on the website may change at any time without prior notice.

The price applicable to an order will generally be the price displayed when the order is submitted, subject to correction of clear pricing errors.

Unless expressly stated otherwise, product prices may exclude:

  • Shipping charges

  • Delivery fees

  • Taxes

  • Customs charges

  • Import duties

  • Other applicable fees

Where an obvious pricing, discount, technical, or system error occurs, VELVRA reserves the right to correct the error and cancel or adjust the affected order where legally permitted.

8. Promotions & Discount Codes

Promotions, discount codes, free-delivery offers, bundles, gifts, or other incentives may be subject to additional conditions.

Unless expressly stated otherwise:

  • Promotions cannot be combined.

  • Discount codes have no cash value.

  • Discounts cannot be applied retroactively to previously completed purchases.

  • Promotional offers may have start dates, end dates, product restrictions, quantity restrictions, or minimum-order requirements.

  • VELVRA may cancel or restrict promotions affected by technical errors, abuse, manipulation, or unauthorized use.

VELVRA reserves the right to modify or end promotional campaigns where permitted by applicable law.

9. Payment

Customers agree to provide valid and authorized payment information.

By completing checkout using an electronic payment method, you authorize the applicable payment provider to process the amount due for your order.

Available payment methods may vary depending on location, order value, customer history, or other operational considerations.

VELVRA may refuse or cancel an order where payment cannot be verified or where fraudulent or unauthorized activity is suspected.

10. Cash on Delivery

Where Cash on Delivery (“COD”) is available, customers are expected to provide accurate delivery information and be reasonably available to receive the shipment.

VELVRA may restrict or disable COD access for customers or orders involving repeated:

  • Refused deliveries

  • Failed delivery attempts caused by the customer

  • False information

  • Unreachable contact details

  • Abusive ordering behavior

  • Suspected fraudulent orders

Availability of COD is not guaranteed for every order or customer.

Cash on Delivery & Deposit Requirements


Cash on Delivery (COD) orders exceeding EGP 1,500 require a 25% advance deposit to confirm the order.


The deposit must be paid within 24 hours of receiving payment instructions from VELVRA. It is deducted from the total order amount, with the remaining balance payable upon delivery.


Orders will only enter production after the deposit has been received and verified. If the deposit is not received within 24 hours, the order will be automatically cancelled.

11. Production, Shipping & Delivery

Delivery and production periods displayed by VELVRA are estimates rather than guaranteed delivery dates, unless we expressly state otherwise.

Delivery may be affected by circumstances including:

  • Courier delays

  • Peak seasons

  • Public holidays

  • High order volumes

  • Weather

  • Address issues

  • Customer unavailability

  • Operational disruptions

  • Events outside our reasonable control

VELVRA will not be responsible for delays caused solely by circumstances outside our reasonable control, subject to any rights provided by applicable law.

12. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

VELVRA is not responsible for delays or failed delivery resulting from incorrect, incomplete, or outdated information supplied by the customer.

If a shipment is returned because of incorrect information, refusal, repeated unsuccessful delivery attempts, or customer unavailability, additional shipping or handling charges may apply before reshipment where legally permitted.

13. Delivery Confirmation

An order may be considered delivered when the authorized delivery provider records the shipment as successfully delivered to the address, recipient, or authorized person associated with the order.

If you believe an order has been incorrectly marked as delivered, you must contact VELVRA promptly so the matter can be investigated with the delivery provider.

14. Returns, Refunds & Exchanges

All requests involving:

  • Returns

  • Refunds

  • Replacements

  • Defective products

  • Incorrect products

  • Incorrect sizes

  • Damaged products

  • Lost shipments

  • Exchanges

  • Order cancellations

are governed by our separate Refund, Return & Exchange Policy, which forms part of these Terms.

Customers should review that policy before completing a purchase.

15. Order Cancellation

Because products may enter production shortly after an order is received, cancellation requests are subject to our cancellation policy.

Submitting a cancellation request does not guarantee cancellation.

Once production or fulfillment has started, cancellation may no longer be possible.

16. Intellectual Property

Unless otherwise stated, all content appearing through the Services is owned by, licensed to, or lawfully used by VELVRA.

This may include:

  • VELVRA branding

  • Logos

  • Product names

  • Product designs

  • Artwork

  • Graphics

  • Photography

  • Videos

  • Advertisements

  • Text

  • Website design

  • Product descriptions

  • Layouts

  • Campaign concepts

  • Social-media content

Such content is protected by applicable intellectual-property laws.

You may access our content only for ordinary personal and non-commercial use.

17. Prohibited Use of VELVRA Content

Without prior written permission, you may not:

  • Copy our product photographs for commercial purposes.

  • Reproduce our artwork or designs.

  • Republish substantial portions of our website.

  • Sell products using unauthorized copies of VELVRA designs.

  • Remove branding or copyright notices.

  • Present VELVRA content as your own.

  • Use our trademarks, brand name, advertisements, or visual identity in a misleading manner.

  • Scrape, extract, systematically download, or reproduce website content for unauthorized commercial purposes.

VELVRA reserves all rights not expressly granted.

18. Customer Reviews, Feedback & Submitted Content

If you voluntarily submit reviews, photographs, comments, testimonials, feedback, suggestions, or other content to VELVRA, you confirm that you have the legal right to provide that material.

Unless otherwise prohibited by law or expressly agreed, you grant VELVRA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for legitimate business and marketing purposes.

VELVRA may choose whether or not to publish submitted content.

We may remove content that we reasonably consider:

  • False

  • Abusive

  • Threatening

  • Illegal

  • Infringing

  • Fraudulent

  • Spam

  • Unrelated to the product or service

  • In violation of another person's rights

19. Prohibited Activities

You must not use the Services to:

  • Violate applicable laws or regulations.

  • Commit or facilitate fraud.

  • Provide deliberately false information.

  • Infringe intellectual-property rights.

  • Harass, threaten, abuse, or impersonate another person.

  • Upload or transmit malware or harmful code.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality or security.

  • Scrape or systematically collect website information without authorization.

  • Conduct fraudulent payment activity.

  • Manipulate promotions, discounts, reviews, or checkout functions.

  • Place orders with no genuine intention of accepting or paying for them.

  • Use automated systems to interfere with ordinary customer access.

VELVRA may restrict access, cancel orders, or take other appropriate action in response to prohibited activity.

20. Third-Party Services

Certain parts of the Services may rely on third parties, including:

  • Shopify

  • Payment processors

  • Delivery providers

  • Analytics services

  • Marketing platforms

  • Communication services

  • Other technology providers

VELVRA does not control every aspect of services operated independently by third parties.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

21. Third-Party Links

Our website may contain links to websites or services operated by third parties.

VELVRA does not control those external websites and is not responsible for their independent content, policies, security, availability, or practices.

Customers should review the relevant third party's terms before completing transactions directly with that third party.

22. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that enables us to operate our online store but generally does not act as the seller of VELVRA products.

Purchases of VELVRA products are transactions between the customer and VELVRA, subject to these Terms and applicable law.

23. Privacy

VELVRA's collection and use of personal information is governed by our Privacy Policy.

Certain information may also be processed by service providers that support our store, including Shopify, payment providers, and delivery partners, as described in the applicable privacy notices.

24. Website Errors & Inaccuracies

Occasionally, information on our website may contain:

  • Typographical errors

  • Pricing errors

  • Incorrect descriptions

  • Availability errors

  • Promotion errors

  • Technical inaccuracies

VELVRA reserves the right to correct such information when discovered.

Where an error materially affects an order, we may contact the customer, correct the order where appropriate, or cancel it where legally permitted.

25. Availability of the Services

We do not guarantee that the website or Services will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Secure

  • Compatible with every device or browser

VELVRA may temporarily suspend, modify, update, restrict, or discontinue parts of the Services for maintenance, security, technical, operational, or business reasons.

26. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, statutory rights, or other protections that cannot legally be excluded or restricted.

27. Limitation of Liability

To the maximum extent permitted by applicable law, VELVRA shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use or inability to use the Services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

28. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold VELVRA harmless from third-party claims, losses, liabilities, or reasonable expenses resulting from:

  • Your unlawful use of the Services.

  • Your violation of these Terms.

  • Your infringement of another person's intellectual-property or legal rights.

  • Fraudulent activity attributable to you.

29. Suspension & Termination

VELVRA may suspend or terminate access to the Services where reasonably necessary because of:

  • Fraud

  • Abuse

  • Security concerns

  • Illegal activity

  • Repeated violations of these Terms

  • Attempts to interfere with our systems

Termination does not eliminate obligations or rights that arose before termination.

30. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in effect.

31. No Waiver

If VELVRA does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

32. Entire Agreement

These Terms and the policies incorporated into them constitute the agreement governing your use of the Services and purchases from VELVRA.

If there is a conflict between these Terms and a specific policy concerning returns, refunds, privacy, shipping, or another specific subject, the more specific policy will apply to that subject, subject to applicable law.

33. Assignment

Customers may not transfer their rights or obligations under these Terms without prior written consent where such restriction is legally permitted.

VELVRA may transfer or assign its rights and obligations in connection with a restructuring, transfer of business, service-provider arrangement, or similar legitimate business purpose, subject to applicable law.

34. Governing Law

These Terms and any transactions made through the Services shall be governed by the applicable laws of the Arab Republic of Egypt, without limiting any mandatory consumer rights that apply to the transaction.

35. Changes to These Terms

VELVRA may update these Terms periodically to reflect changes to:

  • Our Services

  • Business operations

  • Website functionality

  • Policies

  • Legal or regulatory requirements

The latest version will be published on this website.

Changes will apply from their effective date and will not retroactively remove rights that have already arisen where prohibited by applicable law.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

36. Mandatory Consumer Rights

Nothing contained in these Terms is intended to waive, restrict, or exclude any consumer right, remedy, guarantee, or protection that cannot legally be waived under applicable law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

37. Contact Information

For questions concerning these Terms of Service, your order, or our store policies, contact:

Email: info@velvraeg.shop

VELVRA