Terms of service

Terms of Service – Velvra

OVERVIEW

Welcome to Velvra.
The terms “we,” “us,” and “our” refer to Velvra.

Velvra operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to offer and manage the Services.

These Terms of Service (“Terms”), together with any policies referenced herein, including our Privacy Policy and Refund & Return Policy, govern your access to and use of the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, limitations of liability, and disclaimers.

By visiting, browsing, or purchasing from our Services, you agree to be bound by these Terms.
If you do not agree, you must not access or use the Services.

SECTION 1 – ACCESS & ACCOUNT RESPONSIBILITIES

By using the Services, you confirm that you are at least the legal age of majority in your place of residence or that you have obtained consent to allow minors under your supervision to use the Services on devices you own or control.

You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You confirm that all information provided is accurate, current, complete, and lawful.

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities conducted under your account

Accounts may not be transferred, sold, assigned, or shared.

SECTION 2 – PRODUCTS & REPRESENTATION

We make every reasonable effort to display products accurately. However:

  • Colors, textures, and appearance may vary due to screen settings or device differences

  • Product images are for illustrative purposes only

We do not guarantee that product appearance will exactly match what is displayed online.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to limit or discontinue products at our sole discretion.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.
Velvra reserves the right to accept or reject any order for any reason.

An order is considered accepted only after payment is processed and confirmation is issued.

You are responsible for reviewing your order before submission. Once accepted, changes or cancellations may not be possible.

If an order is canceled or modified, we will attempt to notify you using the contact information provided.

All purchases are subject to our Refund & Return Policy.

Orders are for personal use only and may not be resold or exported for commercial purposes.

SECTION 4 – PRICING & BILLING

All prices are subject to change without notice.

Prices displayed:

  • Exclude shipping, taxes, customs, or import duties unless stated otherwise

  • Reflect the price at the time the order is placed

Promotions and discounts may be governed by separate terms.

You agree to provide valid, complete, and up-to-date payment and account information and authorize us to charge the payment method used.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates only and not guaranteed.

Velvra is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Force majeure or events beyond our control

Once an order is handed to the carrier, risk of loss and ownership transfer to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services—including text, images, designs, logos, trademarks, graphics, videos, and layout—is owned by Velvra or licensed to us and protected by intellectual property laws.

You may use the Services for personal, non-commercial use only.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

Velvra trademarks and branding may not be used without authorization. Shopify trademarks remain the property of Shopify.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to third-party tools or features provided “as is” and “as available.”

We do not control, monitor, or assume responsibility for third-party tools and disclaim all liability arising from their use.

Use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites.
Velvra is not responsible for third-party content, accuracy, or transactions.

Accessing third-party sites is at your own risk. Complaints or disputes must be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velvra is powered by Shopify.
However, all transactions are conducted directly between you and Velvra.

Shopify bears no responsibility for sales, products, or disputes related to your purchase. You expressly release Shopify from any related claims.

SECTION 10 – PRIVACY

Your personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using the Services, you consent to the collection, processing, and international transfer of your data as described in those policies.

SECTION 11 – FEEDBACK & REVIEWS

Any feedback, reviews, or suggestions submitted grant Velvra a perpetual, royalty-free, worldwide license to use such content for any purpose.

You confirm that:

  • You own or have rights to submit the content

  • Your content is lawful and accurate

We are not obligated to compensate, publish, or respond to feedback.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice, including after orders are submitted.

SECTION 13 – PROHIBITED USES

You may not use the Services to:

  • Violate laws or regulations

  • Infringe intellectual property

  • Harass, abuse, or impersonate others

  • Transmit malware, spam, or fraudulent content

  • Interfere with site security or functionality

Violations may result in immediate termination of access.

SECTION 14 – TERMINATION

We may suspend or terminate access to the Services at any time without notice.

All obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, error-free, or secure operation.

Some jurisdictions do not allow certain disclaimers, so portions may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velvra and its partners shall not be liable for indirect, incidental, punitive, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Velvra and Shopify from any claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Velvra and supersede any prior agreements.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without written consent. Velvra may assign rights freely.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Velvra is headquartered, without regard to conflict-of-law principles.

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.

SECTION 23 – CONTACT INFORMATION

For questions regarding these Terms:

📩 Email: info@velvraeg.store
VelvraEg