Legal notice

Legal Notice

Last Updated: August 2026

This Legal Notice applies to the website, online store, products, content, and digital services operated under the VELVRA brand.

By accessing or using this website, you acknowledge and agree to the terms contained in this Legal Notice together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Refund, Return & Exchange Policy.

1. Website Operator

Trading Name: VELVRA
Country of Operation: Arab Republic of Egypt
Customer Support Email: info@velvraeg.shop
E-commerce Platform: Shopify

VELVRA operates as an online retail brand offering products through its official online store.

For all official customer, legal, order, or business inquiries, please contact:

info@velvraeg.shop

2. Website Purpose

This website is operated for the purpose of:

  • Displaying and selling VELVRA products

  • Providing product information

  • Processing customer orders

  • Providing order and customer support

  • Communicating shipping and delivery information

  • Publishing brand and promotional content

  • Providing information regarding VELVRA's policies and services

Access to this website is provided subject to these terms and all applicable store policies.

3. Ownership of the Website

Unless otherwise expressly stated, the website and its original content are owned by, licensed to, or lawfully used by VELVRA.

This includes, where applicable:

  • Brand names

  • Logos

  • Product names

  • Product artwork

  • Designs

  • Photographs

  • Product mockups

  • Graphics

  • Illustrations

  • Videos

  • Advertisements

  • Marketing materials

  • Website text

  • Product descriptions

  • Layouts

  • Collections

  • Campaign concepts

  • Social media content

  • Other original creative materials

All rights are reserved.

4. Intellectual Property Rights

VELVRA's intellectual property may not be copied, reproduced, distributed, modified, published, displayed, sold, licensed, commercially exploited, or used to create derivative products without prior written authorization.

You may not, without permission:

  • Copy VELVRA product designs

  • Reproduce VELVRA artwork

  • Download product imagery for commercial use

  • Reproduce advertisements or campaign materials

  • Use VELVRA branding to sell unauthorized products

  • Claim VELVRA content as your own

  • Remove copyright, trademark, or ownership notices

  • Create confusingly similar branding intended to imitate VELVRA

  • Use VELVRA content to misrepresent an affiliation with the brand

Unauthorized commercial use of VELVRA intellectual property may result in appropriate enforcement action.

5. VELVRA Name & Branding

The name VELVRA, its visual identity, logos, artwork, product presentation, and associated brand elements may not be used in a manner that:

  • Suggests unauthorized affiliation

  • Misleads customers

  • Creates confusion regarding the origin of products

  • Imitates VELVRA for commercial purposes

  • Damages or misrepresents the brand

No license or right to use VELVRA intellectual property is granted merely by accessing this website.

6. Product Images & Digital Representations

VELVRA makes reasonable efforts to represent products accurately.

However, the appearance of products displayed online may vary due to:

  • Screen settings

  • Device displays

  • Lighting

  • Photography conditions

  • Digital rendering

  • Image enhancement

  • Textile characteristics

  • Printing variations

  • Manufacturing tolerances

Product photographs, mockups, promotional visuals, or digitally enhanced images may be used to demonstrate products.

Customers should review product descriptions, dimensions, available sizes, variants, and other specifications before ordering.

Minor visual differences that do not materially affect the intended use of a product do not necessarily constitute a defect.

7. Accuracy of Website Information

VELVRA makes reasonable efforts to keep information on the website accurate and current.

However, the website may occasionally contain:

  • Typographical errors

  • Pricing errors

  • Incorrect product details

  • Availability errors

  • Technical errors

  • Outdated information

  • Promotional inaccuracies

VELVRA reserves the right to correct or update information when an error is identified.

Where an error materially affects an existing order, the matter will be handled in accordance with our Terms of Service and applicable law.

8. Prices & Availability

Prices, products, collections, designs, specifications, promotions, and availability may change without prior notice.

Publishing a product on the website does not guarantee permanent availability.

VELVRA may:

  • Introduce new products

  • Discontinue products

  • Modify designs

  • Update prices

  • Change available sizes or options

  • Limit quantities

  • Modify promotional offers

Such changes generally apply to future orders and are subject to applicable law.

9. Print-on-Demand Manufacturing

Many VELVRA products are produced using a print-on-demand manufacturing model.

Products may therefore be manufactured specifically after an order is submitted rather than selected from ready-made inventory.

Customers are responsible for carefully reviewing their:

  • Product selection

  • Size

  • Design

  • Quantity

  • Add-ons

  • Delivery details

before completing an order.

Returns, cancellations, replacements, and exchanges are governed by our Refund, Return & Exchange Policy.

10. Third-Party Services

VELVRA may use third-party providers to operate various parts of its business.

These may include:

  • Shopify

  • Payment providers

  • Delivery and courier companies

  • Manufacturing partners

  • Analytics providers

  • Advertising platforms

  • Communication providers

  • Technology services

Third-party services may operate under their own terms, policies, and privacy practices.

VELVRA is not responsible for the independent operation of third-party websites or services beyond the extent required by applicable law.

11. Shopify

The VELVRA online store is powered by Shopify.

Shopify provides the e-commerce infrastructure used to operate the online store.

Unless expressly stated otherwise, VELVRA remains responsible for the sale and fulfillment of VELVRA products and for its relationship with customers.

Use of certain Shopify features may also be subject to Shopify's applicable terms and privacy policies.

12. External Links

This website may contain links to external websites or third-party services.

VELVRA does not necessarily control, endorse, or assume responsibility for:

  • External website content

  • Third-party products

  • Third-party services

  • External privacy practices

  • External security practices

  • Transactions conducted outside the VELVRA website

Customers should review the terms and policies of third-party websites before using them.

13. Website Availability

VELVRA does not guarantee that the website will always operate without interruption.

Access may occasionally be affected by:

  • Maintenance

  • Hosting issues

  • Platform updates

  • Technical errors

  • Security measures

  • Network failures

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

VELVRA may temporarily modify, suspend, restrict, or discontinue parts of the website when reasonably required.

14. Unauthorized Website Use

Users must not attempt to:

  • Gain unauthorized access to the website or its systems

  • Circumvent website security

  • Introduce viruses, malware, or malicious code

  • Interfere with normal website operation

  • Conduct fraudulent transactions

  • Scrape or systematically extract content for unauthorized commercial purposes

  • Manipulate pricing, checkout, promotions, or discount systems

  • Use automated systems in a way that disrupts normal access

  • Impersonate VELVRA or its representatives

VELVRA reserves the right to restrict access and take appropriate action against suspected misuse.

15. Fraud & Misrepresentation

VELVRA reserves the right to investigate suspected:

  • Payment fraud

  • Order fraud

  • False claims

  • Identity misuse

  • Chargeback abuse

  • Promotion abuse

  • Fraudulent delivery claims

  • Unauthorized use of payment information

  • Attempts to obtain products or refunds through deception

Orders may be delayed, restricted, cancelled, or referred for further investigation where reasonably necessary.

Any such measures remain subject to applicable law.

16. Limitation of Website Liability

To the maximum extent permitted by applicable law, VELVRA is not responsible for indirect or consequential losses resulting solely from:

  • Temporary website unavailability

  • Technical interruptions

  • Third-party service failures

  • Unauthorized third-party websites

  • Customer misuse of the website

  • Reliance on information that is clearly outdated or displayed in error

Nothing in this Legal Notice excludes or restricts liability that cannot legally be excluded.

17. No Professional Advice

Content published on the VELVRA website is provided primarily for product, shopping, customer-service, and general informational purposes.

Unless expressly stated otherwise, website content should not be interpreted as legal, financial, medical, or other professional advice.

18. Privacy & Personal Information

VELVRA's handling of customer and visitor information is governed by our Privacy Policy.

Customers should review the Privacy Policy for information concerning:

  • Information collected

  • How information is used

  • Service providers

  • Cookies

  • Marketing

  • Data rights

  • Contact procedures

19. Customer Rights

Nothing contained in this Legal Notice, our Terms of Service, or other store policies is intended to remove, restrict, or waive any consumer right or legal protection that cannot lawfully be excluded.

Where a provision of a VELVRA policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

20. Governing Law

This Legal Notice and the operation of the VELVRA online store are subject to the applicable laws and regulations of the Arab Republic of Egypt.

Any provision contained in this Legal Notice will apply only to the extent permitted by applicable law.

21. Relationship With Other Policies

This Legal Notice should be read together with VELVRA's:

  • Terms of Service

  • Refund, Return & Exchange Policy

  • Shipping & Delivery Policy

  • Privacy Policy

  • Contact Information Policy

Where a specific matter is covered by a dedicated policy, the relevant dedicated policy will apply to that matter, subject to applicable law.

22. Changes to This Legal Notice

VELVRA may update this Legal Notice from time to time to reflect changes in:

  • Business operations

  • Website functionality

  • Services

  • Policies

  • Applicable requirements

The latest version published on the VELVRA website will replace previous versions from its effective date.

23. Official Contact Information

For legal notices, customer inquiries, order assistance, business inquiries, or questions regarding VELVRA policies, contact:

Email: info@velvraeg.shop

Please include your order number when contacting us about an existing purchase.

VELVRA
Egypt