Refund policy

Refund & Return Policy – Velvra

At Velvra, customer satisfaction is very important to us.
All our products are crafted with care using high-quality materials and print-on-demand manufacturing, meaning each item is produced specifically for you after an order is placed.

Please read the following policy carefully before making a purchase.

1. Eligibility for Return or Refund

We accept return or refund requests only in the following cases:

Wrong item received
(Incorrect design, size, or product compared to the confirmed order)
Damaged or defective item
(Manufacturing or printing defects)
Order lost during delivery

2. Conditions for Return or Replacement

To be eligible for a return, replacement, or refund:

The request must be submitted within 14 days of delivery
The item must be unused and in the same condition as received
The item must be returned in its original packaging
Proof of purchase is required

Requests that do not meet these conditions may be declined.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Items damaged due to misuse, neglect, or improper handling
Normal wear and tear after use
Change of mind after production has started

4. Print-On-Demand Policy

All Velvra products are made on demand.
We do not hold ready stock.

Because of this:

We do not accept refunds or returns due to change of mind
We do not accept refunds for delays related to production time, as manufacturing timelines are clearly stated before checkout

5. Manufacturing & Delivery Time

Our products are manufactured through trusted third-party partners.

Estimated production & delivery time: 4–6 business days
Delivery times may extend slightly during peak seasons, holidays, or high-demand periods

Velvra is not responsible for delays caused by couriers, customs, or circumstances beyond our control.

6. How to Request a Return or Refund

To submit a request, please contact us via:

📩 Email: info@velvraeg.store

Include the following information:

Order number
Clear photos of the issue (if applicable)
A brief explanation of the problem

Our support team will respond within 24–48 business hours.

7. Exchange Policy

If the error is on our side (wrong item, size, or design), we will:
- Replace the item at no additional cost or
- Issue a full refund
If the exchange is requested due to customer preference, the customer is responsible for:
- Return shipping costs
- Reproduction costs (if applicable)

8. Refund Method & Processing Time

Once a refund is approved:

Refunds will be issued via the original payment method
Alternatively, store credit or a discount code may be offered if preferred

⏱️ Refund processing time: 3–7 business days after approval

9. Order Cancellation Policy

Orders can be cancelled within 12 hours of purchase only
Once production has started, cancellations are not possible

10. Contact Information

If you have any questions regarding this policy, please contact us at: